Contact

Let’s decode your business.

Tell us what you need and we will route it to the right person. WhatsApp is the fastest way, and we reply within 48 hours on business days.

One sentence is enough to start.

We are away. The night desk has you: you get an instant reply, and a person answers by 9:00 am on the next working day.

What would you like to talk about?

Add your name and a short message. Your enquiry appears here, ready to send.

Send my message on WhatsApp

Other ways to reach us.

WhatsApp

+256 792 914 960. The fastest way to reach a person.

Email

info@shiftdecoder.com. For urgent matters, write here.

Visit

National ICT Innovation Hub, New Portbell Road, Nakawa, Kampala, Uganda. Open Monday to Friday, 9:00 am to 5:00 pm.

Follow us

After hours, you are still looked after.

Our systems carry on day and night, and so does the way we answer you.

  1. You write to us at any time

    On WhatsApp, with the form on this site, or by email. The form writes the same message, so nothing is lost.

  2. An automatic reply arrives in seconds

    It confirms we have your message and says when a person will answer.

  3. The night desk sorts it

    Each message is marked as a new enquiry, an existing client, or urgent. Urgent means a system we run for you has stopped or a payment is stuck.

  4. A person takes over

    A person replies by 9:00 am on the next working day. If your message says URGENT, our duty team is alerted straight away, day or night.

  5. You get a next step, not a form

    A reply, a time to talk, or a demo.

Open hours: Monday to Friday, 9:00 am to 5:00 pm East Africa Time.

Before you reach out.

5 questions. Tap to open.
How quickly will I get a reply?

We reply to every enquiry within 48 hours on business days. After hours, a person replies by 9:00 am on the next working day. If your message says URGENT, our duty team is alerted day or night.

What happens after I send my message?

Your enquiry is reviewed and routed to the right specialist, who replies with next steps within 48 hours.

Is my information kept confidential?

Yes. We never share your information with third parties without your clear permission, and we handle it under Uganda’s Data Protection and Privacy Act.

Can I ask for a demo before committing?

Yes. Say so in your message and we will arrange one at no cost.

Do you work with clients outside Uganda?

Yes. We are based in Kampala and serve clients across Africa and internationally who want to understand or reach African markets and talent.